Pedometer Express wants your experience at our online store to be informative and easy to navigate. If you need help or have a question about our services, you will find answers to most common questions below. Pedometer Express is No. 1 in customer service before, during, and after your purchase.
HAVE QUESTIONS ABOUT A PRODUCT TERM OR FEATURE?
NEED HELP FIGURING OUT YOUR STRIDE LENGTH?
WE’RE HEAR TO HELP. GIVE US A CALL OR SEND US AN EMAIL.
GET A QUOTE FOR YOUR WALKING PROGRAM.
1. ORDER BY PHONE 1-763-753-8570.
We’re available during business hours weekdays. We’ll be happy to answer your questions or take your order over the phone.
2. ORDER SECURELY ONLINE.
We accept DISCOVER, AMERICAN EXPRESS, VISA and MASTERCARD. Select the credit/debit card option at checkout.
3. ORDER BY PAYPAL. Select the Paypal option at checkout.
4. ORDER BY FAX OR MAIL. Download and fill out our order form. Click here to save a PDF file to your computer.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Pedometer Express tests all in-stock products immediately prior to shipping to assure each one is tuned and working properly. Fresh batteries are also installed. Orders are shipped from Minnesota and typically deliver within 2-4 days depending on your location in the USA.
Orders $25 and more (not including tax) ship FREE to a single location to most USA locations. For rush shipping, expedited shipping, or Canadian and International orders, see below. Orders under $25 are shipped for a flat rate.
I NEED MY ORDER QUICKLY. HOW MUCH IS RUSH SHIPPING?
Expedited shipping methods, including Overnight are available at prevailing rates to guarantee your order will reach you by a specific date and time. These charges will be added to your order. Please contact us prior to ordering if you require rush shipping. For the fastest reply, please fill out our CONTACT form, using the link at the top of any page. We will respond promptly.
Pedometer Express estimated delivery dates and times are reliable but not guaranteed. A valid street address is required for shipping all orders. Delivery dates may change depending on the date actual order is placed. Pedometer Express is not responsible for unforeseen circumstances beyond our control, including, but not limited to holiday delays; delays with the shipper or postal carrier or acts of nature. No discounts will be given for late delivery beyond our control.
Unless otherwise stated, all quotes are based on order pre-payment. This is to receive the best price from the supplier. Add 5% to all purchase orders and net 30 terms. This amount may be avoided by making full payment, or payment of 50% down payment upon ordering and remaining 50% payment upon delivery of your order.
Because internet sales tax laws vary state to state, any and all taxes due are the responsibility of the buyer. Non-exempt Minnesota businesses will be charged 7.125% sales tax.
CANADIAN AND INTERNATIONAL ORDERS
PEDOMETER EXPRESS welcomes orders from Canada. Additional shipping fees for Intl. Canadian orders apply. These fees can be seen and are added at checkout. If you are a Canadian resident with a US shipping address, there are no additional shipping charges.
DELIVERY TIMES TO CANADA: Delivery to Canada may several extra days to go through Customs. Locations at outlying areas of FedEx or Postal Service coverage areas also may take extra time. We can provide you with an estimated delivery date upon request.
Canadian orders outside the USA require additional shipping charges and/or Customs Duties and Taxes. By placing an order with Pedometer Express, you agree to prepay all Customs Duty and other applicable fees and charges required for entry into the Country of destination. All prices at Pedometer Express are in US dollars. Payment made by credit card will be billed in US dollars. Money orders must be issued in US funds payable by a US bank. A street address is required for shipping all orders.
RETURNS, REPLACEMENTS AND REFUNDS
RETURNS. We accept returns. Please contact us before returning merchandise. We want you to be happy with your purchase, and not have to return it. We have found many common issues may be easily resolved over the phone or advice by email. Call us at 763-753-8570 between 9am and 7pm CDT, or for written help, mail us at firstname.lastname@example.org The help is free.
REPLACEMENT. We will replace any part of your order which is defective due to manufacturing defects if you notify us by phone or email within 7 days of receipt of your order. If the exact same item is not available, Pedometer Express may substitute an item of similar style and value. Some issues may be attempted to resolve by phone or email before a shipping label is issued.
REFUNDS. If you are unhappy with your order, contact us. We will provide a return shipping label for exchanges or returns. Returned merchandise must include all original packaging and be in undamaged condition. There is a 15% restocking fee on all returned merchandise. A $6.99 return shipping label will be deducted from your refund. Refunds will be credited to the same account used to make the purchase.
Keeping the product in proper working condition is the sole responsibility of the end user. Products(s) which have been damaged, including but not limited to scratched or cracked displays, cases, clips, or breakage, corrosion or damage to other parts and/or accessories are not returnable and not covered by Pedometer Express Replacement Coverage.
Pedometer Express is not liable for damages caused during shipping. Merchandise damaged during shipping must be settled with the carrier.
PRODUCT WARRANTIES (BULK ORDERS):
All products are tested at time of manufacture. Because products are purchased in large quantities for best pricing, Pedometer Express may not always re-test each item prior to delivery. A small percentage of any order may inadvertently include accidentally discharged batteries, non-working displays, or other manufacturing defects which are known only after the product is put into use. Manufacturing defects are covered by Pedometer Express Replacement Coverage. Replacement coverage includes a percentage of extra pedometers at no charge. The actual percentage depends on the item, and total quantity purchased.
WHAT OTHER CHARGES MIGHT I EXPECT AS PART OF THE ORDER?
None. There are no hidden charges. Because tax laws vary state to state, any and all taxes due are the responsibility of the buyer. Non-exempt Minnesota businesses will be charged sales tax.
ARE PEDOMETER EXPRESS ACTIVITY TRACKERS / PEDOMETERS “ROHS COMPLIANT”?
Products contain circuit boards, batteries, and other parts. To reduce the volume of potentially hazardous materials created during manufacturing, as well as entering the waste stream after electronics are discarded, manufacturers are now producing electronics that are ROHS Compliant. ROHS is an acronym for “Reduction of Hazardous Substances”. Certain parts and manufacturing methods are used which pose less of a danger to the environment. In addition, ROHS Compliant items may be more likely to be recycled. Pedometer Express currently offers a several models which are certified ROHS Compliant and it is our goal to see that all pedometers follow the ROHS guidelines.
ARE YOUR PRODUCTS MADE IN THE USA?
Unfortunately, no. All activity trackers and pedometers are manufactured in China. Even ones that claim to come from other countries have some components made in China. However, Pedometer Express is a USA company located providing American jobs, putting money back into the American economy. Thank you for supporting a small American business.
WHERE IS YOUR COMPANY LOCATED?
Pedometer Express is located 30 miles north of Minneapolis/St. Paul Minnesota.
In stock merchandise limited to stock on hand, and available on a first come, first served basis. Quantity available may change on a daily basis. All pricing, descriptions, and photos are as accurate as possible. From time to time, one or more manufacturers may make improvements on internal components or redesign case styles or other cosmetic appearances. Actual product may vary slightly from what is shown on our web site. Pedometer Express reserves the right to correct pricing and layout errors. Prices subject to change without notice. Complete terms and conditions are provided with written quotes.
NOTE: Activity trackers, pedometers and step counters are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Measurements are solely for monitoring personal data. Accuracy is not intended to be equivalent to medical devices or scientific measurement devices and should not be considered a substitute for a doctor’s advice or directive. Accuracy may vary depending on each user’s stride, weight, metabolism and/or other factors. Consult a doctor before using if you have any medical or heart condition.
PEDOMETER EXPRESS is a trademark of Reps Design Studios, pending registration with the United States Patent and Trademark Office and may not be used without permission from Reps Design, the legal owner. All rights reserved.
Reps Design Studios is the parent company of pedometerexpress.com. Credit Card charged orders will show Reps Design Studios listed on the billing statement.