Pedometer Express Customer Service Center

 Pedometer Express wants your experience at our online store to be informative and easy to navigate. If you need help or have a question about our services, you will find answers to most common questions below. Pedometer Express is No. 1 in customer service before, during, and after your pedometer purchase.

 

Pedometer Express
is a member of the BBB.

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QUESTION ABOUT A PEDOMETER TERM OR FEATURE?

Find a definition of common pedometer terms in our Glossary, Click here.

TIPS, TROUBLESHOOTING AND DOWNLOADS

Click here for help with improving pedometer accuracy.

PEDOMETER STRAIGHT TALK.

Not all pedometers are the same. Neither are the vendors who sell them.

What to look for when buying a pedometer. Click here

NEED ADDITIONAL ASSISTANCE?

Call us toll free at 1-866-533-8735 or

contact us by clicking here.

ORDERING OPTIONS

1. ORDER BY PHONE 1-866-533-8735.

We're available during regular business hours weekdays. We'll be happy to answer your questions and take your order. Please leave a detailed message and let us know the pedometers name and/or item number, as well as the quantity you are ordering.

2. ORDER SECURELY ONLINE. We accept DISCOVER, AMERICAN EXPRESS, VISA and MASTERCARD. Select the credit/debit card option at check out.

3. ORDER BY PAYPAL. Select the Paypal option at checkout.

SHIPPING AND DELIVERY WITHIN THE USA

HOW MUCH IS SHIPPING?

Shipping is charged a flat rate of $7.99 per order below $40.00. Shipping is FREE on orders $40.00 and above to a single location by ground shipping to the 48 contiguous United States. Pedometer Express's estimated delivery dates and times are reliable but not guaranteed. FedEx does not ship to P.O. boxes. A valid street address is required for shipping all orders. Shipping to Hawaii and Alaska by US Mail. Multiple shipments will incur additional shipping charges based on address and prevailing rates. Expedited and guaranteed shipping dates will incur additional shipping charges. For Canadian and International orders, see below.

I NEED MY ORDER QUICKLY. HOW MUCH IS RUSH SHIPPING?

All delivery times are estimates based on FedEx Ground delivery. FedEx and Pedometer Express do not not guarantee delivery by a specific date or time for Ground shipping services. Expedited shipping methods, including Overnight, Next Day, 2 Day and 3 Day Economy are available at prevailing rates to guarantee your order will reach you by a specific date and time. These charges will be added to your order. Please contact us prior to ordering if you require rush shipping. For the fastest reply, please fill out our GET A QUOTE form, using the link at the top of any page. We will respond promptly.

TAXES

Because internet sales tax laws vary state to state, any and all taxes due are the responsibility of the buyer. Non-exempt Minnesota businesses will be charged 7.125% sales tax.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Pedometer Express tests all in-stock pedometers immediately prior to shipping to assure each one is tuned and working properly. Testing takes 1-3 days depending on quantity and is in addition to the FedEx delivery estimate.

Delivery dates may change depending on the date actual order is placed. Pedometer Express is not responsible for unforeseen circumstances beyond our control, including, but not limited to manufacturing or scheduling delays; delays in US Customs; Holiday delays; delays with the shipper, trucker or other delivery method; or acts of nature. No discounts will be given for late delivery beyond our control. 

CANADIAN AND INTERNATIONAL ORDERS

CANADIAN ORDERS:

PEDOMETER EXPRESS welcomes orders from Canada. Flat rate shipping rates apply. There are additional fees for Intl. Canadian orders. These fees can be seen and are added at checkout. If you are a Canadian resident with a US shipping address, there are no additional shipping charges.

All prices at Pedometer Express are in US dollars. Payment made by credit card will be billed in US dollars. Money orders must be issued in US funds payable by a US bank.

DELIVERY TIMES TO CANADA: See "HOW LONG DOES IT TAKE TO RECEIVE MY ORDER" above. NOTE: Delivery to Canada may several extra days to go through Customs. Locations at outlying areas of FedEx coverage areas also may take extra time. We can provide you with an estimated delivery date upon request. Please check with FedEx Canada for more detailed information.

Canadian orders outside the USA require additional shipping charges and/or Customs Duties and Taxes. By placing an order with Pedometer Express, you agree to prepay all Customs Duty and other applicable fees and charges required for entry into the Country of destination. All prices at Pedometer Express are in US dollars. Payment made by credit card will be billed in US dollars. Money orders must be issued in US funds payable by a US bank.

SHIPPING NOTE:

FedEx does not ship to P.O. boxes. A street address is required for shipping all orders.

WARRANTIES, RETURNS & CANCELLATION

PRODUCT WARRANTIES

All products are tested for quality, accuracy and battery power at time of manufacture and again prior to shipping them out to our customers.

Pedometer Express will replace any part of your order which is found to be defective due to manufacturing defects within 30 Days of receiving your order. 

RETURNS & EXCHANGES

All sales are final. Defective merchandise must be shipped to Pedometer Express / Reps Design, in original packaging, to receive replacement. A claim for return must be made within 30 days of receiving merchandise. Contact us for authorization before returning merchandise at 1-800-533-8735.

There is a 12% restocking fee on any returned merchandise that isn’t deemed defective. Shipping fees are not reimbursable. Return shipping fees are the responsibility of the purchaser.

OTHER QUESTIONS

WHAT OTHER CHARGES MIGHT I EXPECT AS PART OF THE ORDER?

None. There are no hidden charges. Because tax laws vary state to state, any and all taxes due are the responsibility of the buyer. Non-exempt Minnesota businesses will be charged sales tax. 

HOW ARE THE PEDOMETERS PACKAGED?

To ensure the lowest possible prices, most pedometer models are individually bubble wrapped and packaged in white boxes. A few models have "retail" style packaging, depending on model. If you have a specific packaging need, please let us know.

INSTRUCTIONS: Informing each walker what pedometers can and cannot do results in fewer complaints and a more positive user experience. Pedometer Express writes clear, easy to understand instructions to go with each pedometer. The instructions describe proper as well as improper use of the pedometer, to resolve some of the issues walkers may experience. Pedometer Express also has written an expanded version called "5 STEPS FOR ACCURATE PEDOMETER COUNTS AND LONGER PEDOMETER LIFE" This tip sheet is included with each shipment. You are welcome to download the 5 STEPS tip sheet or or our TROUBLESHOOTING PEDOMETER ISSUES tip sheets on our Tips, Troubleshooting and Downloads section of our Customer Service page.

ARE PEDOMETER EXPRESS PEDOMETERS "ROHS COMPLIANT"?

Pedometers are electronic instruments. They contain circuit boards, batteries, and other parts. To reduce the volume of potentially hazardous materials created during manufacturing, as well as entering the waste stream after electronics are discarded, manufacturers are now producing electronics that are ROHS Compliant. ROHS is an acronym for "Reduction of Hazardous Substances". Certain parts and manufacturing methods are used which pose less of a danger to the environment. In addition, ROHS Compliant items may be more likely to be recycled. At this time, ROHS compliance is voluntary in the United States. Pedometer Express currently offers a few models which are certified ROHS Compliant and it is our goal to see that all pedometers follow the ROHS guidelines. We will be offering these models as they become available. Look for ROHS compliance in the description of each pedometer model.

WHAT IS THE DIFFERENCE BETWEEN A PEDOMETER AND A STEP COUNTER?

The two terms are often used interchangeably. As the name implies, a "step counter" has a single function, to counts steps. The term "pedometer" includes devices which count steps, and may also include other methods of measurement, ie: calories burned while walking, distance traveled, and/or other functions.

WHERE IS YOUR COMPANY LOCATED?

Pedometer Express is located 30 miles north of Minneapolis/St. Paul Minnesota.

ARE YOUR PEDOMETERS MADE IN THE USA?

Unfortunately, no. Virtually all pedometers are manufactured in China. Even ones that claim to come from other countries have some components made in China. However, Pedometer Express is a USA company located providing American jobs, putting money back into the American economy. Thank you for supporting a small American business.

DISCLAIMER

In stock merchandise limited to stock on hand, and available on a first come, first served basis. Quantity available may change on a daily basis. All pricing, descriptions, and photos are as accurate as possible. From time to time, one or more pedometer manufacturers may make improvements on internal components or redesign case styles or other cosmetic appearances. Actual product may vary slightly from what is shown on our web site. Pedometer Express reserves the right to correct pricing and layout errors. Prices subject to change without notice. Complete terms and conditions are provided with written quotes.

Pedometer Express pedometers, accelerometers and other products are not medical devices. Measurements, including steps taken, distance walked, calories and fat calories burned are for estimating personal progress only. Accuracy may vary depending on each user’s stride, weight, metabolism and/or other factors. Pedometer Express makes no claims regarding weight loss or other health benefits.

TRADEMARK INFORMATION

PEDOMETER EXPRESS is a trademark of Reps Design, pending registration with the United States Patent and Trademark Office and may not be used without permission from Reps Design, the legal owner. All rights reserved.